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Customer Service Agent

  • Salary: £17350 per annum
  • Location: Maidenhead
  • Job type: Permanent
  • Job reference 36432
This vacancy has now expired.

Customer Service Agent required for a well-established client in Maidenhead. The main purpose of the role is to answer all incoming calls within specified SLA's and KPI's ensuring all queries are answered efficiently and correctly. You must represent and uphold the values and professionalism of the company at all times.

Hours 8.30am - 5.30pm, Monday - Friday

Salary £17,350

Key duties:

  • Providing a polite and professional service to all callers
  • Monitoring call levels with company software
  • Providing updates to all callers and logging all details onto company system
  • Ensuring all callers answer in-house security questions
  • Sending documents to customers and clients as required
  • Making outgoing welcome calls to customers and clients as required
  • Reporting any process failures to Team Manager
  • Answering around 80 calls per day and ensuring all are answered within 60 seconds

Key skills & attributes required:

  • Must have excellent customer service skills with the ability to remain pleasant and polite with all customers at all times
  • A friendly and outgoing nature
  • Ability to work well under pressure
  • Must be confident on the phone
  • Must have good written communication skills as well as excellent IT skills

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).