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Customer Service Representative

  • Salary: Competitive
  • Location: Maidenhead
  • Job type: Permanent
  • Job reference 37304
This vacancy has now expired.

Our client are currently looking for a Customer Service Representative to manage internal and external communications accurately and efficiently ensuring all requirements are met for the UK, Europe and EIRE key accounts.

Key Duties:

  • Provide administrative support for E-Book billing, utilizing Excel. Support online queries across EMEA for our Digital products
  • Handle complex queries for customers within your defined territory (which could potentially change from time to time), within the departmental service level targets
  • Handle all calls distributed to you by the call management system, maximizing resolution at first point of contact
  • The processing of more complex orders and queries relating to drop shipment orders, subscription orders and other nonstandard processes

  • Record statistical information as per the departmental requirement
  • Handling overflow orders/queries that are of a similar nature and complexity to your own
  • Develop and maintain customer relations, always promoting a positive departmental and company image
  • Provide constructive, quantitative feedback and ensure two way communication with the Customer Service Team Leader and Customer Service Manager

Knowledge & Experience:

  • Previous experience in Customer Service environment required
  • Good experience with MS Excel will be required
  • Excellent communication skills required - experience of dealing professionally with customers either face to face, via telephone or by email is essential.
  • Understanding of customers in international markets would be preferred
  • Understanding of publishing process would be preferred

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).