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Administration Team Leader

  • Salary: Up to £25000 per annum
  • Location: High Wycombe
  • Job type: Permanent
  • Job reference 36925
This vacancy has now expired.

Our client, a successful organisation based in High Wycombe, is looking to recruit a Customer Services Administration Team Leader to deliver an excellent administration service through the management of the administration team, consisting of 8 members of staff.

Our client offers fantastic benefits including healthcare, pension, free parking, 25 days holiday plus lovely working hours 9.30 - 5.30 Mon to Fri.

Main Duties and Responsibilities

  • Providing an excellent administration service in line with departmental standards, procedures and guidelines
  • Manage all assigned team including, but not limited to, leadership, recruitment, induction, motivation, retention, appraisals and poor performance handling
  • Have full knowledge of all procedures within the CS Team
  • Support CS Manager at all times
  • Understand and uphold all systems within the department
  • Day to day running of allocated team
  • Ensuring all team members work to targets as set by you in line with company targets
  • Reporting
  • Coach and develop all staff
  • Maintain and enhance customer service standards
  • Completing and assisting with projects

Key Skills

  • Experience managing a team
  • Good attention to detail
  • Experience within hiring and performance management would be beneficial
  • Excellent customer service skills
  • Ability to work to targets
  • Team player
  • Excellent communication skills both written and verbal

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).