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After Sales Support Executive - 6 month FTC

  • Salary: £22000.00 - £24000.00 per annum
  • Location: Marlow
  • Job type: Short term Contract
  • Job reference J1038597
This vacancy has now expired.

Our client, behind some of the UK's leading brands, is looking to recruit an After Sales Support Executive on a 6 month FTC with the possibility to go permanent to be responsible for providing sales support to retailers, dealers and users some of the most recognisable brands in their field.

Main Responsibilities

* Authorise collections and arranging of necessary repairs under warranty
* Manage liaison between service centres on customer product progress and resolve customer issues in line with customer expectations
* Liaise with Service Agents with regard to the warranty claims process and assist to keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
* Support with the development and maintenance of the creation of diagnostic process flows, FAQ's and How to Guides
* Assist the business to meet its statutory after-sales obligations and customer T&C's to deliver appropriate levels of customer service
* Ensure the warranty policy is administered in the best interests of the manufacturer and the customer
* Assist the business to be cost-effective and seek out opportunities to drive efficiency within the warranty process to improve customer satisfaction
* Maintain relationships with warranty service agents, dealers and the wider business stakeholder
* Maintain and drive own personal development
* Other ad-hoc tasks as required from time to time
* Occasional UK travel

Skills/ Experience Required

* Good knowledge of After Sales Support within a Call Centre and After Sales Support environment
* Experience of working with petrol and electrical products preferred
* Ability to understand product specifications, technical information and drawings
* Knowledge of statutory requirements (Sales of Goods Act, Product Safety etc) would be advantageous

Personal Attributes

* Excellent customer communication skills, both oral and written
* Disciplined, energetic and results orientated
* Ability to work as part of a team
* Self-starter, who can multi task in a demanding environment and have the ability to work under pressure
* Proactive approach to providing a professional and prompt after sales and technical support experience to our dealers and product users

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).