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Afternoon and Evening shifts - Customer Support Co-ordinator

  • Salary: Up to £26650 per annum
  • Location: Slough
  • Job type: Permanent
  • Job reference 37604
This vacancy has now expired.

Shift Times:

Jan - Aug (excluding Bank Holidays):

Sunday 7pm - Midnight (no break)

Mon - Thurs: 2pm - 10:30pm (1hr break)

Sept - Dec and Bank Holidays

Sunday 4.30pm - Midnight (30min break)

Mon - Thursday 2.30pm - 10.30pm (1 hr break)

This role is for someone who is looking for afternoon and evening, full time hours. You will be responsible in providing professional, efficient and effective support service to the customer services department.

Key responsibilities:

  • Dealing with customer queries, complaints, deliveries
  • Processing orders via online and telephone with 100% accuracy
  • Raising returns & credits
  • Processing bespoke orders
  • Upselling promotional / short dated and new products on inbound calls
  • General administration duties related to the Customer Services Department.
  • Confirming invoices on EDI platforms
  • Any other ad hoc duties requested by the Customer Services Manager

Key skills:

  • Previous customer service experience essential
  • A working knowledge of Microsoft Office packages
  • Previous experience of SAP beneficial but not essential
  • Ability to prioritise workloads
  • Ability to work well under pressure
  • Excellent communication skills

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).