We are currently seeking an experienced Complaints Specialist to join our client, a reputable financial services organisation based in Slough. This is a fantastic opportunity for an individual with strong complaints handling experience to play a key role in resolving customer issues and ensuring regulatory standards are met.
Slough
£32,600 per annum (hybrid after training)
Ongoing temporary (potential to become permanent)
Key Responsibilities
- Manage and resolve customer complaints (written and verbal) within required regulatory timescales.
- Produce high-quality, comprehensive Final Response Letters.
- Maintain accurate and timely updates on the Contract Management System and complaints database.
- Take full ownership of each customer issue through to resolution.
- Collaborate effectively with internal teams across the business to drive customer satisfaction.
- Ensure full compliance with regulatory requirements and industry standards at all times.
Key Skills & Experience
- Minimum 2 years’ experience in a complaints handling or case management role.
- Proven experience drafting and issuing final response letters.
- Knowledge of Financial Ombudsman Service processes.
- Background within the consumer finance industry.
- Strong understanding of relevant regulations.
- Ability to work independently with minimal supervision.
- Competent user of Microsoft Word and Excel (intermediate level).
- Excellent verbal and written communication skills.
- Strong negotiation and objection-handling abilities.
- Immediate availability for a long-term temporary role.
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
