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Contracts Co-ordinator

  • Salary: excellent benefits
  • Location: High Wycombe
  • Job type: Permanent
  • Job reference J760
This vacancy has now expired.

Our client, an international company in High Wycombe, is looking to recruit an organised and focused Contracts Coordinator. You will be responsible for ensuring all service contract renewal quotations are issued, setting up the service contract, and ongoing maintenance of all service contracts.

We're looking for a bright, customer focused and methodical individual. In return, our client offers excellent benefits and career development.

Duties include

Contract Renewal Quotations
- To ensure all "internal" assigned renewal quotations are issued on time

- Liaise with the necessary stakeholders with reference to updating the contract details pre, during and post the contract where applicable

- Ensure the contract status is maintained throughout the contract process

- Ensure service contract acknowledgements are issued to the customer and the customer portal is maintained
- Ensure all associated contract documents are correctly filed
- All enquiries and quotations are processed in accordance with the Company's QA procedures
- Any contract enquiries from customers are responded to and prioritised as necessary

Contract Order Processing
- Responsible for loading of service contract orders into the ERP system
- Creation of new accounts where appropriate
- Ensure the contract status is maintained throughout the contract process

- Back Office Tasks Report - Completion of actions assigned or passed to the appropriate colleague
- Ensure all associated service contract documents are correctly filed
- Responsible for investigating service contract invoice queries and action accordingly

- Telephone calls should be handled in line with the telephone protocol

Skills/Experience
- Experience of having worked in a Customer Service, Sales/Commercial Support, Call Centre, Administration or similar role

- Excellent administration skills, quick learner and good attention to detail

- Strong communication skills both verbally and written, with the versatility to communicate at all levels in a clear and concise manner

- Passionate about providing a first class service to our customers

- A team player with a real sense of delivering great support and service to everyone you interact with

- Must be flexible and take ownership of unexpected tasks and see through to completion

- Good organisational skills with an eye for detail and the ability to prioritise workload and manage multiple tasks

- Demonstrable experience of having built strong working relationships both internally and externally

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).