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Customer Care Administrator - 12 Month FTC

  • Salary: £18000 - £20000 per annum
  • Location: Maidenhead
  • Job type: Permanent
  • Job reference J1038782
This vacancy has now expired.

Our client in Maidenhead are looking for a Customer Care Administrator for a 12 month fixed term contract. This is an exciting and demanding role, perfect for an individual looking for a challenge in a growing, progressive company.

  • Location: Maidenhead
  • Salary: £18k-£20k
  • Benefits include: 28 days holiday plus bank holidays, free onsite parking, private medical

You'll be responsible for:

  • Completing general administration duties
  • Communicating via well-written, friendly and helpful e-mails/letters
  • Engaging via social media and live chat programme
  • Assisting with telephone support
  • Keeping accurate and timely records of all interactions
  • Ensuring department and individual SLAs are met
  • Using your interactions and experiences to spot trends and process improvements, and to help create solutions

We're looking for the following skills/attributes:

  • A strong customer focus with a passion for helping people
  • Committed to supporting the team
  • Organised with high attention to detail
  • A strong communicator with impeccable spelling and grammar
  • An innovative problem solver
  • Motivated by working in a fast-paced, dynamic team with the ability to adapt, manage and meet deadlines
  • 1 year of Customer Relations / Administration experience desirable
  • A - C grade GCSE, or equivalent, in English Language, Maths and ICT

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).