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Customer Renewals Associate

  • Salary: Up to £23000 per annum
  • Location: Slough
  • Job type: Permanent
  • Job reference 37622
This vacancy has now expired.

Working for the UK's market leading provider of business critical software and services to the UK accountancy and payroll sectors, based in the heart of Slough. As the Customer Renewals Associate, you will report to the Customer Renewals Manager, and primarily manager client communications to provide a high quality of customer service, retain existing clients and increase the company's reputation and boost sales.

Key responsibilities:

  • Negotiating and Up-selling
  • Providing a focused and friendly service to all customers, providing quotations and assisting with queries, taking messages where appropriate
  • Assume ownership of the enquiry made until such time the issue is fully resolved.
  • Communicate quotations, advising the most appropriate in terms of price and cover to meet the clients needs
  • Responding to enquiries from clients received by email ensuring that all information required by clients is obtained and communicated in a timely manner
  • Maintaining the system for raising renewals and ensuring they are actioned before the renewal date
  • Telephone account management and the ability to build strong customer relationships. Maintaining an acceptable level of product knowledge by keeping up-to-date with product developments
  • Provide proactive customer communications and tracking of customer activities.
  • Other duties as assigned

Key skills:

  • Educated to A level or equivalent.
  • Enthusiastic, highly motivated team player
  • A commitment to providing good customer service
  • Excellent telephone manner
  • The ability to quickly and accurately enter information, produce documentation, and supply information
  • Strong written and oral communication abilities
  • Self-motivated and an enthusiastic team player
  • Strong IT skills
  • Good numeric skills and capable of multi-tasking
  • Looking to progress and build a career within a successful organisation

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).