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Customer Service Administrator

  • Salary: £19000 - £20000 per annum
  • Location: High Wycombe
  • Job type: Permanent
  • Job reference 37159

Due to expansion, our client is looking for a professional, individual to join their team and provide support to the company's Customer Service Reps.

This is predominantly an administrative role with limited customer/client contact therefore the successful candidate will possess good IT and admin skills and be highly organised.

In return, our client offers excellent benefits and the chance to be part of a larger worldwide company and the chance to progress in the future to a Customer Service Rep.

If you are personable, hardworking and want to work for a vibrant and growing organisation please apply!

Duties

  • To provides the highest level of customer service admin support
  • Perform data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; format material as required
  • Review discrepancies in data received, requests clarification or advises supervisor of issues related to data
  • Files, keep records, and prepare/transmit/sort/distribute faxes, mail, e-mail, and reports as needed
  • Research and expedites customer requests
  • Monitor and ensure product delivery date and product quality to meet customer requirements
  • Verify customer requests are processed correctly
  • Provide price and delivery quotes to customer within company specified deadlines

Skills & Expectations

  • Ability and desire to provide excellent customer service
  • Desire, ability and personality to deal directly with customers to carry out all correspondences in a courteous manner
  • Exhibits the potential to advance to other positions
  • Proficient typing, math and writing skills
  • PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook and other software
  • Ability to use, read, and interpret spreadsheets

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).