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Customer Service Administrator

  • Salary: Up to £19000 per annum
  • Location: Maidenhead
  • Job type: Permanent
  • Job reference 37526

Seeking exceptional Customer Service Professionals to work on the help desk within a great international company based on the outskirts of Maidenhead. This is a very customer service focused role in which you will log and process calls in a timely and accurate manner.

In return you will be offered a role in a company that promotes within, has a free on-site gym, Medical Insurance Pension Plan and more.

Key Responsibilities

  • Ascertain whether equipment is under contract and advise Helpdesk Co-ordinators
  • Liaise with Technical Hardware or software support when required
  • Forward any customer queries to the correct personnel & ensure response
  • Produce effective reports in line with customers and departmental requirements
  • Proactively monitor outstanding jobs, update Jobs records from repairer portals or reports
  • Aid in Logging support jobs on management systems
  • To abide by the employees' responsibilities as outlined in the Company Health & Safety Policy
  • Any other tasks assigned by line manager

Essential attributes

  • Well organised individual with methodical approach to administration
  • A proven track record of successful involvement in Customer Services
  • Have initiative to propose and introduce change where necessary
  • Experience of developing and updating Excel spread sheets
  • Excellent attention to detail
  • Commitment to quality of service
  • Ability to communicate effectively with customers and staff
  • Excellent interpersonal skills in order to be able to deal positively with dissatisfied customers
  • Team player

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).