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Customer Service Administrator

  • Salary: £20000.00 - £25000.00 per annum + plus benefits
  • Location: Marlow
  • Job type: Permanent
  • Job reference J1040644
This vacancy has now expired.

Our client, a technologically minded business within a unique and on-trend marketplace, is looking for a driven, passionate and motivated self starter to join their close knit team.

With fantastic customer service skills, the successful candidate will be analytical, possess excellent attention to detail and be a true team player.

Our client is offering a salary based on experience of £20k - £25k plus excellent career development and benefits.

Duties include
- Liaise with suppliers and customers regarding deliveries
- Ensure that customer orders are processed in an accurate and efficient manner
- Work with sales to ensure that contracts are set up correctly
- Answer general customer queries
- Provide a high level of customer satisfaction and retention
- Ensure full compliance with the legislative requirements for the business
- Maintain accurate records relating to customer communications and other data on the business CRM
- Supporting in process and system enhancements in the interests of continuous improvement

- Proficient with all standard Microsoft products including Excel
- Understanding and experience of using CRM systems
- Ability to balance a high workload by prioritising and executing in order to get the job done
- Flexible outlook
- Enthusiastic with a 'can do' attitude
- A willingness to learn and grow within a commercial environment where customer service and client satisfaction is the primary focus
- Experience working in a previous role that involves telephone and email communications to B2B and retail customers

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).