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Customer Service Advisor - famous brand!!

  • Salary: £16000 - £18000 per annum
  • Location: Bourne End
  • Job type: Permanent
  • Job reference 31531
This vacancy has now expired.

Fantastic opportunity to work for a well established company based on the outskirts of Marlow - one of the most well known brands in the UK!

Experience isn't essential but was is necessary is a bright, bubbly and friendly personality with a keen desire to develop a career with a famous brand and have a successful career within customer services.

This role will be responsible for responding in a professional and timely manner to all customer service related correspondence including email, letter and telephone.

Duties:

  • To handle incoming telephone calls from the general public and corporate account customers efficiently and effectively
  • Making customer bookings where necessary
  • Responding to customer email enquiries as and when required
  • To up sell where possible to maximise on sales
  • To support the Customer Services Team Leader in working towards ensuring the team and company targets are achieved

Skill Profile

  • You will ideally have previous customer service experience
  • Excellent standards of written and verbal communication
  • Good numerical ability
  • Experience of working with customer service databases or booking systems
  • An attention to detail with the ability to prioritise

Personal Profile

  • You will be highly organised, anticipating needs and over delivering wherever possible
  • Proactive team player with a hands on approach
  • Ability to work on own initiative
  • Ability to adapt well to change

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).