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Customer Service Advisor

  • Salary: £18000 - £20000 per annum
  • Location: High Wycombe
  • Job type: Permanent
  • Job reference 34510
This vacancy has now expired.

Fantastic opportunity to join a lively and busy company in High Wycombe. Our client is looking for a confident and personable candidate to join their customer services team. The successful candidate will be a proactive quick learner and must be able to juggle several tasks at one time.

Responsibilities

Responsible for answering incoming phone calls from both internal and external customers, delivering excellent customer service

Responsible for managing one of our many customer service mailboxes, responding to customer service enquiries and ensuring a quick and relevant follow up is provided

Liaising with other teams within the business, providing information and support on all levels

Build rapport with field engineers and managers to easily aid support and resolution whilst out on the road

Provide admin support for major customer accounts. Take ownership of handling all daily enquires and requests

Handle customer complaints in accordance with company procedures

Actively promote products and services

Maintain internal tasks, ensuring all paperwork is sent in correctly and on time

Carry out best practice and actively seek for improved efficiencies

Assist with post, scanning and other Customer Service admin duties

Required Skills

Previous customer service experience is desired

The ability to multitask and manage workloads is essential

Ability to self-manage

Good communicator, who listens, provides empathy and demonstrates understanding

Good time management is a must

Highly computer literate, able to adapt to new systems quickly

A good working knowledge of both word and excel

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).