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Customer Service Advisor

  • Salary: £21000.00 - £23000.00 per annum
  • Location: Maidenhead
  • Job type: Permanent
  • Job reference J1040894

Our client, a friendly and vibrant company based in Maidenhead, is looking for a bubbly, confident and bright Customer Service Advisor to join their team.

The Customer Service Advisor is the main point of contact for day to day enquiries for our clients and also provides excellent customer service and administrative support, quotations and identifies upselling opportunities.

This is a proactive role, and you will be working closely with customers, Sales Managers, Service team and warehouse to ensure a seamless journey for their customers.

Our client is offering a salary between £21k - £23k, plus benefits and free parking,

Duties include
* Process customer orders accurately and on time
* Identify upsells through orders received
* Respond quickly to quote requests, upsell additional products and provide the product information to enable the customer to make an informed decision
* Follow up on outstanding quotes
* Ensure that relationships with new and existing customers are developed and maximize business potential
* Educate the customer on products and provide solutions to their needs
* Manage the returns process, ensure that the product is booked in quickly and that Service are aware of any inspections that need to be carried out
* Proactive calls to promote products to customers in line with targeted mailshots
* Manage customer complaints effectively
* Occasionally assist in the warehouse with pick and pack

Skills/Experience
* Experience within a Customer Service or sales role
* Order processing experience
* Problem solving and the ability to investigate
* Managing workload in a busy office environment, working both on emails and telephone calls
* Good written and verbal communications skills
* Ability to multi-task, work in a fast-paced environment and working under pressure
* A "can-do" attitude and a willingness to learn and engage

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).