Accessibility Links
Shortlist

Customer Service Advisor

  • Salary: £18000.00 - £20000.00 per annum
  • Location: Reading
  • Job type: Permanent
  • Job reference J409

Working for a leading company in the property and land industry. Based in brand new, start of the art offices with onsite café and great staff recreational facilities.

 

You will be joining the Customer Services team and will be focussed on providing a very high standard of customer service delivery and acting as an ambassador for the company.

 

Job Profile:

Providing first line support to customers over the telephone and proactively monitoring the Help Desk email inbox.

Offering support and advice to Landmark customers by providing accurate and comprehensive information.

Helping customers realise the maximum benefits from the products and services offered by this organisation whilst ensuring the customer has the right product/service for their needs and requirements.

Recognising opportunities to up sell and cross sell products where appropriate.

Managing the life cycle of customer orders, queries and problems.

Based in Reading, with parking.

Person Profile:

A genuine commitment to quality customer service and customer satisfaction.

Ability to troubleshoot and problem solve.

Highly organised, able to schedule own time and prioritise well.

Remain calm and professional when under pressure and dealing with difficult situations.

Skills Profile:

Previous telephone based customer service experience is essential.

Good PC skills - MS office, emails, web browsers and web-based search engines.

High level of technical translation - ability to explain the products/services in a way the customer will understand.

Excellent oral and written communication skills.

Professional telephone manner.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).