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Customer Service Agent

  • Salary: Up to £18500 per annum
  • Location: West Drayton
  • Job type: Permanent
  • Job reference J31

Our client is looking for an enthuastic individual to join their team in West Drayton as a Customer Service Agent. It will be your job to ensure incoming and outgoing contact from/to customers are dealt with in a swift and professional manner.

Key Responsibilities

· Accepting calls from customers and responding as appropriate
· Ensuring KPI levels are understood and communicated
· Recording of business-critical information
· Working as part of a close-knit team
· Identify opportunities to improve the service and reporting findings
· Promoting and adhering all company practices and procedures

Key Requirements

· Customer-facing experience
· Able to work independently and as part of a team
· Excellent communication skills
· Ability to work under pressure in busy fast-paced environment
· Hard-working, flexible and able to understand the need to go above and beyond expectations
· Aviation Security knowledge desirable

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).