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Customer Service & E-Commerce Executive

  • Salary: £19000 - £21000 per annum + £1500 - £2000 bonuses
  • Location: Beaconsfield
  • Job type: Permanent
  • Job reference J1038723
This vacancy has now expired.

Our client, a rapidly growing online business, is looking for a Customer Service & E-Commercial Executive to join their team.

The position will encompass tasks from all of their digital sales channels.

For customer service activities you will be the primary point of contact for customers and handle telephone, email and live chat enquiries as received from their e-commerce channels.

* Ensure all enquiries are dealt with in a friendly, proactive, efficient and effective manner
* Maintain a consistent approach to enquiries maintaining our world-class customer service
* Maintain and improve their independent review feedback score
* Manage the customer return and back order processes
* Understand the company's liability on orders and deal with customer issues

Working as part of the e-commerce team duties will include
* Credits/returns refunds & exchanges
* Special order loading
* Manage and operate in Amazon Performance targets
* Affiliate Window sales validation
* Product description enhancement
* Weekly reconciliation of open orders and liaison with suppliers and client
* Reassigning products into categories
* Adhoc SEO enhancements
* Assisting with the collation of data for product load

Skills/Experience

* Strong experience of working in a customer service role
* Excellent verbal communication skills
* Ideally experience of working in an e-commerce environment
* Experience with Photoshop and/or other image editing software
* Experience with content management systems
* Knowledge and understanding of;
o SEO and web copywriting
o Online marketing method

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).