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Customer Service & Web Chat Executive

  • Salary: Up to £21000.00 per annum
  • Location: Marlow
  • Job type: Permanent
  • Job reference J1040611

Our client is looking for someone to join their customer service department based in Marlow. To be successful in this role, you must come from a sales or a call centre background ideally.

Alternatively, we would welcome applications from candidates who have worked at John Lewis, Curry's or other retail stores.

This is an AMAZING opportunity to join a well known company and develop your career!!

Job Profile:

* Establishing customers sales needs through effective questioning
* Taking sales orders over the phone using the company process
* Identifying cross sell 'add on opportunities' by analysing customer accounts and promoting features and benefits of relevant products and services
* Providing relevant and tailored solutions to customers - enhancing customer experience and journey to develop the business brand
* Working to defined targets including sales, conversion, service levels and company performance measures
* Always deliver excellent customer service
* Answering queries and resolving issues for our customers, getting it right first time
* Taking ownership of customer escalations resolving these in line with the defined processes and procedures
* Feeding back any potential improvements which support our customers or our business
* Make outbound telephone calls to 3rd parties as required
* Complete administrative tasks to support the calls

Skill/Personal Profile:

* Thrives within a target driven, results orientated environment
* Excellent customer service skills and telephone manner
* Excellent organisational skills
* Works well as part of a team
* Calm and capable under pressure
* Ability to multi-task
* Ability to problem solve
* Verbal and written communication skills
* Computer literate

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).