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Customer Service Apprenticeship

  • Salary: Up to £16000.00 per annum
  • Location: High Wycombe
  • Job type: Short term Contract
  • Job reference J1038439

We have an amazing opportunity for a school leaver to join our client, a medical company, based in High Wycombe.

This is a great way to gain a qualification (Customer Service Practitioner Level 2) and gain work expeirence and be paid at the same time!

Our client is offering a salary of £16000 plus excellent benefits.

During the course of the Customer Services Apprenticeship, the trainee will rotate round all four teams within the department.

The Apprenticeship will be run in Partnership with Uxbridge College and trainees will gain a Customer Services Practitioner Level 2 qualification. Completion of the apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

Key responsibilities:
* Processing daily prescription orders
* Making phone calls and emailing customers, GP surgeries and nurses
* Responding to answer phone messages
* Setting up new patients on the system
* Promoting products and services to customers in order to grow the business
* Identify business opportunities and convert these into sales or pass to the relevant teams
* Resolving customer complaints or queries with tracking of deliveries
* Take part in departmental meetings

Skills Required
* Team work
* Time management
* Decision making
* Problem solving
* Customer service skills
* IT skills - experienced user of MS Word, Excel and Office
* Can do attitude
* Flexible and innovative approach
* Demonstrate a desire to improve own performance with a commitment to put learning and development into practice
* Goes the extra mile to deliver excellent customer service
* Calm, mature and professional manner
* Required minimum qualifications:
English - Grade 4 (or equivalent)
Maths - Grade 4 (or equivalent)

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).