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Customer Service Co-ordinator

  • Salary: £28000 - £32000 per annum
  • Location: Slough
  • Job type: Permanent
  • Job reference 37917
This vacancy has now expired.

As a Customer Service Coordinator, you will be working for the world leading consumer health and hygiene company. Our client are seeking talented and committed individuals to join their business. Offering fantastic benefits and an exciting and fast paced working environment.

Key responsibilities:

  • Responsible for your customer order life cycle
  • Participate in daily meetings
  • Working jointly with their Account Manager and Customer Supply Chain Managers
  • Work in conjunction with Finance and Commercial Teams to resolve pricing queries
  • Manage escalated queries from Credit Control in regards to Credit Claims
  • Be main contact between customer (usually stock controllers), for order queries (e.g., product codes, prices, and stock availability) and changes (e.g. to requested quantities, delivery dates, etc.) including advance notice of short shipments. Analyse credit claims relating to delivery discrepancies in a timely manner to the Finance team.
  • Resolve customer queries regarding shortages and delivery failures through regular liaison with Logistics Manager and Distribution Centre.
  • Proactively manage customers orders for new product introductions, promotional variants, delivery timing, (e.g. if in short supply) or alternative products. Build strong working relationship on commitment to excellent customer service.

Key skills:

  • Exceptional ability to manage workload and identify priority tasks to meet tight deadlines
  • Strong influencing/communication expertise/Ability to challenge the "status quo"
  • Competent with PC tools and information systems and advanced knowledge of Excel
  • Ability to adapt to change and willingness to learn and go outside own comfort zone

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).