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Customer Service Co-ordinator

  • Salary: £18000 - £22000 per annum + plus annual bonus
  • Location: Windsor
  • Job type: Permanent
  • Job reference J0021
This vacancy has now expired.

Customer Service Co-ordinator required for fast growing online furniture retailer serving UK and European markets.

This is a full time role, working Monday to Friday 9.30 - 5.30. Our client is offering a salary of between £18k and £22k plus bonus and benefits and 25% off any furniture items.

We are looking for someone customer focused with lots of initiative and able to work unsupervised and under pressure.

Duties include

  • Deal directly with customers through various mediums: telephone, email, live chat or face to face and through our customer service ticketing system
  • Respond promptly to customer inquiries
  • Handle and resolve customer issues within company guidelines and policies
  • Record details of enquiries, comments and complaints
  • Record details of actions taken
  • Follow up on customer interactions
  • Liaise with suppliers on customer related issues
  • Liaise with delivery partners
  • Manage the customer sample request process
  • Manage the finish samples stock

Skills and Experience

  • Knowledge of customer service principles and practices
  • Good computer skills including Word and Excel
  • knowledge of administrative procedures
  • Excellent numerical and verbal communications skills
  • Interpersonal skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).