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Customer Service Coordinator

  • Salary: £20000 - £25000 per annum
  • Location: Maidenhead
  • Job type: Temporary, Permanent
  • Job reference J1038343

Immediate start

Temp-Perm - Temping until the end of the year

Temp Hourly rate: £9ph

Perm Salary: £20-25k

Our client based in Maidenhead, a UK leader and the fastest growing U.S company in its field, is currently looking for a Customer Service & Office Coordinator to create a positive brand experience.

Role

  • Resolving customer complaints via phone, email, mail or social media
  • Resolving product or service problems
  • Preparing monthly reports by collecting and analysing customer information to share with the management team
  • Manage large amounts of incoming emails
  • Build sustainable relationships of trust through open and interactive communication
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Assist with placement of orders, refunds, or exchanges
  • Act as an office coordinator to ensure the office runs efficiently

Skills

  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills
  • Ability to multi-task, prioritise and manage time effectively
  • Positive attitude
  • Attention to detail
  • People oriented
  • Analysis and problem solving
  • Organisational skills
  • Strong IT skills
  • Self-motivated

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).