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Customer Service Executive - 6 Month Contract

  • Salary: Up to £12 per hour
  • Location: Maidenhead
  • Job type: Short term Contract
  • Job reference J1039482

Our client are a world leading manufacturer of healthcare products and services, and are recruiting a Customer Service Executive to join their Maidenhead office on a 6 month contract. Applicants must have had experience using SAP along with a strong background in customer service and administration.

Key Responsibilities:
* Processing orders and minimising claims due to order processing errors
* Providing information to customers and the Sales team on product shortages, re-supply date and reason for supply issues
* Communicating with the warehouse on order status/any spikes in workload etc to minimize disruption
* Managing customer complaints & queries and entering into SAP
* Tracking and clear reporting of specified Customer service levels
* Highlight and action master data issues with orders
* Manage E-Mailbox & Telephones to answer queries
* Run daily SAP reports
* Act as cover / support when there are absences due to holidays / sickness.
* Ensure order-processing compliance in line with Regulatory, Legal & Sarbanes-Oxley requirements.
On a rota basis, provide customer service support on Saturday mornings.
* On a rota basis, provide customer service support on Bank Holidays

Key Skills:

* At least 3 years Customer Service experience
* Excellent communication skills, verbal and written
* Basic Excel skills
* SAP experience
* Educated to degree level

* FMCG experience and analytical skills are beneficial

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).