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Customer Service Executive

  • Salary: Up to £19000.00 per annum + plus benefits
  • Location: Bourne End
  • Job type: Permanent
  • Job reference J975

Our client, a vibrant and exciting company with fantastic offices, is looking for a Customer Service Executive to join their lively team.

Working in a busy contact centre, the successful candidate will be dealing with calls and emails from members of the public, helping them to purchase products, answer enquiries and take payments.

The successful candidate will be customer focused, able to work under pressure and have excellent written and verbal communication skills.
Our client will consider applications from candidates from retail or hospitality who are keen to make the next step in their career and join an exciting organisation offering lots of incentives, benefits and career development.

Duties include
* To handle a minimum of 70 incoming telephone calls a day, from the general public and corporate account customers efficiently
* Responding to customer email enquiries as and when required
* To up sell where possible to maximise on sales and upgrades
* To escalate any complaints where necessary to Senior CS Executive or Escalated Care team.
* Ensuring that any un-resolvable supplier issues are escalated to the Senior Escalated Care Executive.
* Ensure that any call-backs or customer issues are passed to a full- time member of staff for days when not at work.
* To support the Manager in working towards ensuring the team and company targets are achieved
* Ad-hoc administrative tasks

Skills/Experience
* Good communication skills with proven ability to communicate constructively with all customers.
* An attention to detail with the ability to prioritise.
* Proven experience within a Customer Service background.
* Good level of numeracy and working knowledge of Excel
* Very good level of written work and proficiency with Word
* Ability to work on owns initiative as well as a proactive team player with hands on approach
* Highly organised

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).