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Customer Service Executive - luxury brand

  • Salary: Up to £21000.00 per annum + benefits
  • Location: London
  • Job type: Permanent
  • Job reference J936

Our client, a luxury accessories brand, is looking for an enthusiastic individual to join their Customer Service team based in their head office near Oxford Circus. This is a key role within the organisation with the potential to make a strong impact and develop as the business grows.

The ideal candidate will have demonstrable experience in a multi-national distribution business, encompassing both direct-to-consumer and wholesale services.

The successful candidate will be articulate, out-going and able to deal with customer queries over the phone, live chat, email and face to face.

* 20 days holiday plus 1 for your birthday
* Standard hours 9am to 6pm Monday to Friday
* Reports to the Head of Customer Service

Key Responsibilities
* A key point of contact for Live Chat queries
* Processing wholesale customer orders
* Interacting with our sales team to resolve any issues in our wholesale business
* Handling and resolving ecommerce consumer queries via phone and email
* Monitoring and liaising with logistics staff ensuring that the physical aspects of their service meet the brand standards
* Arranging product repairs and replacements
* Processing and managing product returns
* Interacting with the US team to share experience and knowledge so global customers receive a consistent service
* Occasional help within their retail store to cover lunch breaks

Skills/Experience
* Experience in a similar role ideally in a distribution/wholesale business
* Enthusiastic
* Able to multi task and to prioritise tasks
* Excellent customer service skills
* Excellent communication skills, written and verbal

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).