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Customer Service Manager

  • Salary: £25000.00 - £33000.00 per annum + + benefits
  • Location: High Wycombe
  • Job type: Permanent
  • Job reference J1039699
This vacancy has now expired.

Customer Services Manager

Salary: £25,000 to £33,000

Location: High Wycombe

Job Type: Permanent, Full Time

Our client, a small but well-established organisation, is looking for a diligent Customer Services Manager to manage a busy team of 5 (in an office of 20 staff) and work closely with the sales, logistics and accounts teams to ensure that the business runs effectively. Previous experience as a Customer Service Manager will be required as this is a demanding role.

As it's a relatively small team the successful candidate will need to be involved in some elements of the teams jobs e.g. managing a large order or helping cover when people are sick or on holiday.

Our client is offering a salary of £25k - £33k depending on experience plus excellent benefits.

Key Responsibilities:

  • To provide an escalation point within the department for staff and for customers
  • To support senior management in delivering the company's policies and procedures
  • To ensure that staff members are adhering to the company code of conduct and HR procedures
  • To understand where errors are being made in the department and look to understand training needs, or the staff development needed, to improve the overall customer service performance
  • To ensure the company SLAs are met by all staff
  • To carry out bi-monthly 1-2-1s with each member of the Customer Services department
  • To reward people that perform well, develop them, and ensure that management are made aware of the great work the team are doing
  • To maintain discipline within the Customer Services department and liaise with staff when things are not done correctly, or when company procedures are not followed
  • To support senior management in staff recruitment and to conduct interviews

Key Skills:

  • To prioritise work and carry out tasks independently
  • Adopt a positive attitude and be a role model for others in the team
  • Be willing to assist others and have a helpful and collaborative working style
  • Have excellent communication skills, on all levels
  • Able to work under pressure to achieve deadlines

Skills to be learnt over time:

  • To build knowledge of the central database system
  • To build knowledge of the company's suppliers and be able to work with the team to ensure that they use the correct suppliers
  • To have a good working knowledge of the company website and be able to confidently demonstrate it and help customers with queries

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).