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Customer Service/Order Processor

  • Salary: £22000 - £24000 per annum + plus £1k bonus plus benefits
  • Location: Marlow
  • Job type: Permanent
  • Job reference 35710
This vacancy has now expired.

An exciting opportunity has arisen to join our client, a leading organisation, in Marlow. The Customer Service Executive will liaise with customers to provide and process information in response to enquiries, concerns and requests about products and services.

Fantastic benefits, lovely working hours - 9am - 5pm Mon to Fri, plus 25 days holiday and private medical.

We are looking for someone confident, customer focused and enthusiastic.

Sales order processing experience is essential.

Duties include

  • Deal directly with customers either by telephone, electronically or face to face
  • Manage all customer orders as per the internal SOP's and customer vendor compliance
  • Handle and respond efficiently to all general and order specific customer enquiries
  • Provide pricing and delivery information
  • Obtain and evaluate all relevant information to handle product and service enquiries
  • Maintain customer databases, pricing and delivery information generating work flows
  • Organise workflow to meet customer timeframes
  • Log details of enquiries, comments and complaints and details of actions taken
  • Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
  • Provide feedback on the efficiency of the customer service process and areas of improvement
  • Prepare and distribute customer activity reports
  • Communicate and coordinate with internal and third party stake holders to include Sales, Planning, Logistics and After Sales Support to manage queries

Skills/Experience

  • Excellent customer service skills
  • Strong time management skills and goal orientated focus
  • Clear communication skills both verbal and written
  • Good analytical and listening skills
  • Problem solving, attention to detail and accuracy
  • Adaptability and willingness
  • SAP
  • Sales order processing experience
  • Strong Ms Office Skills
  • Ability to communicate clearly and accurately at all levels
  • Ability to work on own initiative

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).