Our client based near Maidenhead is currently recruiting for an experienced Customer Service Representative to join their small and friendly team.
You will be a primary contact for both internal and external customers and responsible for upholding their excellent reputation within their field.
Key respnsibilities include:
- Provide best customer service to both internal and external customers, respecting the company mission.
- Sales order management, processing Sales Force tickets within expected time frame.
- Take ownership of issues/enquiries on Sales Force support tickets, setting realistic expectations offering solutions in a reasonable time frame while liaising with the customer.
- Acquire and recall product knowledge to deal with product queries efficiently, aligning with sales reps and clinical specialists.
- Use Sales Force system to track and communicate issues/enquiries, sending emails, liaising with clients.
- Involved in tender activities as requested, proficient in excel to manage pricing/product data.
- Involvement in year end Financial and audits, satisfying audit requests.
- Regular involvement in SOP (Standard Operating Procedures) review, aligning with QA processes
- Quote preparation in Oracle
- Involvement in regular team meetings to align and share experiences/issues
Attributes
- Demonstrate a flexible timely approach to the varied tasks requested.
- Demonstrate high personal standards of work produced at all times.
- Attention to detail, processing accurate details.
- Proactively reviewing existing processes to offer improvement.
- Proactive approach to help colleagues in times of peak activity, holiday etc.
- Relationship building with internal teams, Sales, Marketing, QA, Distribution, Finance
- Ability to work under pressure to process same day requests
This is an urgent position to fill and will start asap. The working hours will be Monday to Friday 9am-5pm. There is parking available on-site.
The benefits of being a temporary worker through Bucks & Berks Recruitment:
- A friendly and supportive temps’ team; we are here to answer any questions and support you in your role.
- Weekly pay, no more counting down the days until your monthly payday!
- As a temporary candidate you will receive a Costa gift voucher on your 13th consecutive week worked!
- Holiday pay on top of your hourly rate.
- A flexible approach to working, you are in control of when you are available to work.
- Fantastic experience and opportunities with large and small businesses across the Thames Valley region.
- Gain insight in a variety of departments and organisations, a great way to discover the work you enjoy and the company structures that work for you.
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
