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Customer Service Representative

  • Salary: £25000 - £26000 per annum
  • Location: Maidenhead
  • Job type: Permanent
  • Job reference J1038393

We are looking for a team focused, professional and passionate Customer Services Representative for our client based in Maidenhead.

The primary purpose of the role is to manage internal and external communications ensuring all customer requirements are identified and met.

Salary: £25k - £26k
Location: Maidenhead

Key Responsibilities include:

  • Answering incoming telephone / email sales enquiries
  • Provide administrative support for E-book billing, using Excel
  • Handling complex queries within the agreed service level targets
  • Complex order processing within the agreed service level targets

Key Skills:

  • Computer literate (Microsoft Office, Outlook and Excel)
  • Excellent customer service skills and telephone manner
  • Excellent organisational skills with a strong attention to detail
  • Ability to work well as part of a team
  • Ability to multi-task and prioritise tasks
  • Excellent verbal and written communication skills
  • An understanding of customers in international markets would be preferred

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).