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Customer Service Team Leader - 12 month contract

  • Salary: Up to £35000.00 per annum
  • Location: Marlow
  • Job type: Permanent
  • Job reference J1040688

Our client, a fast growing company, is looking for an experienced Customer Service Team Leader to join them on a 12 month contract, covering maternity leave.

Reporting to the Finance and Operations Director, the role encompasses both the day to day management of all operational aspects of the business as well as constant improvement of the customer journey.

Duties include
* Supervise customer service team of 5 to high levels of customer service
* Deliver operational MI for the business
* Assist in development and delivery of " delightful" customer journey touchpoints
* Staff review & development for the customer service team
* Provision of input into the business strategy
* Assist with the development and delivery of new processes to capture in life customer requirements
* Assist with the development and delivery of a process to manage such requests including task allocation, monitoring execution, reporting of status and throughput whilst ensuring that the customer is satisfied throughout
* In addition to being responsible for managing the workflows, the individual will be expected to jump in and execute tasks where appropriate
* Ensure full compliance with the Financial Conduct Authority and any other legislative requirements for the business
* Provide a high level of customer satisfaction and retention of clients

* Team management skills
* Ability to develop and implement procedures and develop systems
* High levels of accuracy and attention to detail in work.
* Strong verbal and written communication skills.
* Strong process development focussed on digital delivery
* Numerically competent with ability to create reports and analyse data
* Commercially focused
* Effective planning and organisational skills
* Ability to make sound decisions
* Good understanding of leasing business and financial issues
* A positive and professional attitude
* Ability to meet tight deadlines in a fast paced environment
* Demonstrates honesty and integrity at all times
* Passionate about environmental issues

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).