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Customer Service Team Leader

  • Salary: Up to £24000.00 per annum + plus £1k bonus + benefits
  • Location: Marlow
  • Job type: Permanent
  • Job reference J1039583
This vacancy has now expired.

Our client, a well-established technology company, is looking for a highly motivated Customer Service Team Leader to join their team. The role holder will be responsible for delivering a fantastic customer experience to resolve customer account queries and ensure all good and services are processed correctly and on time, meeting the relevant criteria.

Our client would consider candidates from a retail or office team leader/supervisory role looking to develop their career.

Key Responsibilities:
- Deliver strategic and operational account support of fulfilment accounts
- To be the first point of contact for the Client Success Executives
- Maintain and develop the support processes, continue relationships with suppliers, ensure deadlines are met and all records/logs are kept up to date
- Create and communicate relevant sales reports
- Daily interaction with customers via phone and email
- Provide solutions to customer queries
- Identify and ensure delivery of process efficiencies to further enhance the on-going relationships with clients
- Ensure customer SLAs are recorded and issued monthly
- Support all customer account issues in a timely manner
- Ensuring that all price lists are maintained by adding new products, deleting obsolete products and amending any prices up on request from the account manager
- Proactively manage back orders and ensure clients are aware of any stock issues and replacement products
- Provide feedback to team when required to ensure the support of a continuous learning environment

Key Skills:
- Excellent communicator on all levels
- Team player
- Previous experience within a multitask environment managing staff and being the first point of contact for team member questions and escalations
- Previous experience in a customer service role with high value clients
- Must be prepared to travel and have a clean or near clean driving licence
- Great use of MS Office, particularly Word, Excel and PowerPoint

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).