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Customer Service Team Leader

  • Salary: £22000 - £25000.00 per annum + plus benefits
  • Location: Marlow
  • Job type: Permanent
  • Job reference J1040610

Our client, a vibrant and fast growing company with amazing offices, based near Marlow, is looking for a Customer Service Team Leader to join them.

This is a fantastic time to join as they're going through a huge period of growth and there will be lots of opportunities to develop your career moving forward.

Supervising a team of around 5 Customer Service Executives, you will possess previous team leader/supervisory experience and have 1st class customer service skills.

You will be managing and coaching your team, to ensure quality service is delivered in line with set SLAs and KPIs, organising rotas and being on hand to deal with customer escalations.

Our client is offering a great salary and benefits!

Duties will include
- Be a role model to your team
- Lead your team in providing a 1st class customer experience
- To plan rotas to ensure all shifts have appropriate cover
- To deal/resolve customer escalations
- To manage the team through 121s, feedback, training and coaching
- Reporting to senior managers regarding SLAs and KPIs

Skills/Experience
- Proven experience within a customer service background, able to deal with more complex issues
- Proactive, flexible, team player
- Highly organised, able to anticipate needs
- Exceptional phone manner
- Strong problem solver

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).