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Customer Services Executive

  • Salary: Up to £19500 per annum + plus excellent benefits
  • Location: High Wycombe
  • Job type: Permanent
  • Job reference J973
This vacancy has now expired.

Our client, a friendly and professional medical company based in High Wycombe, is looking to recruit a Customer Service Executive to join their team.

The successful candidate will manage their own database of customers and will be proactive in their approach by making contact with their customers on a regular basis.

Working hours for the role are 9am - 5pm. Plus 25 days holiday, private healthcare and pension scheme.

Main Duties and Responsibilities

  • Maintain and grow the business by promoting our products and services on each call
  • Provide a first class service to ensure patients remain on our service
  • Action new patient intro calls in line with the procedure to ensure they fully understand the service provided
  • Call patients on a regular basis
  • Identify patient advocates - products & services
  • Cleanse database regularly

Person Specification

  • Proven telephone based Customer Service background
  • Experience of up-selling and cross selling/conversion of product use
  • Target driven
  • Empathy towards patients with complex medical conditions
  • Analytical and enquiring mind
  • Proven experience of managing high call volumes
  • Possess influential and persuasive skill set
  • Excellent telephone manner
  • Excellent communication, oral and written, skills
  • Able to work under pressure
  • Possess a 'can do' attitude

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).