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Customer Services/Sales Team Leader - Contract

  • Salary: Up to £24000.00 per annum
  • Location: High Wycombe
  • Job type: Short term Contract
  • Job reference J1039390

Our client, a successful organisation in High Wycombe, is looking for a driven Customer Serviceand Sales Team Leader to cover maternity leave.

They are looking for someone who has strong knowledge of the sales process, proven success of achieving targets and experience managing a busy sales/ customer services team.

This position comes with fantastic benefits including healthcare, pension, free parking, 25 days holiday plus lovely working hours 10 - 6 Mon to Fri.

Key Responsibilities:

- Providing excellent customer service in line with departmental standards, procedures and guidelines
- To proactively manage your team on a day to day basis to ensure consistent delivery of a first class service whilst achieving company results
- Managing all assigned team including ,but not limited to, leadership, recruitment, induction, motivation, retention, appraisals and performance management
- To promote products at every opportunity
- Increase retention by building strong relationships with patients
- Have full knowledge of all procedures within the department

- Understand and uphold all systems within the department

- Daily running of allocated team

- Ensuring all team members work to targets as set by you in line with company targets

- To provide reports as required by manager

- Coach and develop all staff

- Completing and assisting with projects

- Management of complaints in an efficient manner to minimise customer dissatisfaction

Key Skills:
* Previous experience managing a busy sales team
* Demonstrate influential and persuasive skill set
* Excellent telephone manager and customer service skills
* Proactive with little supervision
* Outstanding Database management skills
* Ability to work under pressure and in a fast paced environment

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).