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Customer Support Administrator

  • Salary: Up to £22000.00 per annum
  • Location: Windsor
  • Job type: Permanent
  • Job reference J1039619
This vacancy has now expired.

Customer Support Administrator

Salary: Up to £22,000
Location: Windsor
Job Type: Full Time, Permanent

Our client, a well-established company who designs high quality and innovative medical equipment, is looking for a dedicated and enthusiastic Customer Support Administrator to join their team. The role holder will assist in providing first line technical support to customers and help to resolve any product queries or issues.

Full product training will be given.

Our client is keen to see applications from candidates who have worked in a busy customer service environment, dealing with a high volume of calls.

The hours of this role are 08:45-17:00 Monday to Thursday and 08:45 to 16:00 Friday.

Key Responsibilities:
* Answer help desk support calls in a timely and professional manner
* Register and classify received enquiries and to undertake an immediate effort in order to resolve any concerns as quickly as possible
* Liaise with clients throughout the lifecycle of their service tickets
* Prioritise and manage multiple tasks
* Ensure that any technical issues reported by a customer are escalated efficiently
Key Skills:
* Ability to work as part of a team and independently
* Excellent communication skills, on all levels
* IT literate - about to use Microsoft Office, as well as MAX and Tesseract (with training)
* Have experience in a helpdesk/service desk or technical support environment ideally although not essential
* Previous experience of dealing with a high volume of incoming calls

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).