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Customer Support Co-ordinator

  • Salary: Up to £22000.00 per annum + + 1k bonus + benefits
  • Location: Marlow
  • Job type: Permanent
  • Job reference J1036330
This vacancy has now expired.

Our client, a highly successful technology organisation based near Marlow and Maidenhead has a fantastic opportunity for a Customer & Router Support Co-ordinator to join their friendly Service Department.

The role is responsible for processing hardware orders and supporting second line customer queries relating to hardware. In a massively growing part of the company this role will be key to achieving the demand for hardware. In addition to this supporting dispatch of orders where required (please note the position consists of occasional physical requirements - moderate lifting & carrying.)
Our client offers a fantastic working environment, free parking, restaurant and gym onside plus an excellent starting salary of £22k plus up to £1k bonus and benefits.

A technical aptitude and the ability to pick up technical jargon would be highly useful in this role.

Responsibilities and Duties
* Manage and complete outstanding cases within SLA timescales
* Monitor queue on ticketing system for outstanding order requests to be processed
* Prioritise workload for urgent requests
* Raise customer orders using Sage system
* Use order summary provided to determine product requirements per order
* Configure hardware orders to customers requirements
* Package all orders accordingly whilst adhering to bespoke dispatch requirements.
* Processing shipments to meet daily collection deadlines
* Performing checks on processed orders to ensure dispatch is accurate
* Keep customers updated regarding shipment date and method, current status and answering questions relating to pending/completed orders.
* Working within the Service Desk Team to support second line hardware queries
* Inbound/Outbound calls and email

Skills & Qualifications
* Excellent attention to detail
* Must have the ability to work unsupervised and on own initiative
* Excellent verbal and written communication skills
* Highly organised coupled with the ability to prioritise effectively
* Ability to thrive in a high pressure, fast paced work environment
* Excellent team player, personable and able to operate at all levels
* Some experience of Excel beneficial
* Experience of Sage would be advantageous
* Knowledge of hardware such as routers would be advantageous
* Driven individual who is confident in their ability to work independently as well has having a passion for team-work
* Able to pick up new skills quickly
* Ability to pick up and learn technical jargon

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).