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Customer Support Coordinator

  • Salary: Up to £27175.00 per annum
  • Location: Slough
  • Job type: Permanent
  • Job reference J1039686
This vacancy has now expired.

My client is an established national supplier of premium products for Fine Dining, Pastry and Hospitality in the UK.

They are currently recruiting for a Customer Support Coordinator on an 18 month FTC.

* Monday- Wednesday 08:30am - 16:30pm & Thursday-Friday 09:00am- 17:00pm
* Salary: £27,175 per annum
* Monthly Promotions: 50p-£1.00 per unit sold (Avg for a good seller- £180-£200 per month
* Annual Profit share and KPI bonuses up to £2,000
* 24 days annual leave per year
* Free Parking Available

Key responsibilities:
* Dealing with customer queries, complaints, deliveries, etc…
* Opening leads for new accounts
* Raising returns & credits
* Processing bespoke orders, back orders & standing orders
* Processing orders via telephone with 100% accuracy.
* Upselling promotional / short dated and new products on inbound calls
* General administration duties related to the Customer Services Department.
* Any other ad hoc duties requested by the Customer Services Manager

Key skills:

* Previous customer service experience essential
* Ability to work well under pressure
* Excellent communication skills with a confident telephone manner
* Positive, can-do attitude

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).