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Customer Support Executive x 7

  • Salary: Up to £22000.00 per annum
  • Location: Slough
  • Job type: Permanent
  • Job reference J889

This role is a 1st line support role and would suit someone who has a customer service background within a software company and has the ability to learn and pick up new complex products easily.

Our client are an Accountancy Software company and are seeking people who are keen have a career in Customer Support or progress internally within the business.

Key responsibilities:
- Provisioning of 1st Line Support
- Answer and log inbound calls
- Spend time with the customer to establish the problem, diagnose and provide appropriate resolution steps. Resolving 75% of problems on first contact.
- Escalate Level 2 calls in line with escalation process
- Create Knowledge base articles in-line with identified trends
- Contribute positively towards team statistics
- Set high personal standards

Key skills:
- Knowledge of computers with Understanding of the Microsoft Windows products and technologies
- Excellent customer service skills
- Ability to work on own initiative
- Ability to learn new software and provide support to clients

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).