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Customer Support Specialist

  • Salary: Up to £22000 per annum
  • Location: Slough
  • Job type: Permanent
  • Job reference 38090

Working for the UK's market leading provider of business critical software and services to the UK accountancy and payroll sectors, based in the heart of Slough. As the Customer Support Specialist you will answer inbound support calls via telephone, log and diagnose problems.

Key responsibilities:

  • Provisioning of 1st Line Support
  • Provide excellent telephone support to customers
  • Answer and log inbound calls
  • Achieve or exceed call targets each day (42)
  • Spend time with the customer to establish the problem, diagnose and provide appropriate resolution steps
  • Deliver a high quality support service achieving or exceeding customer satisfaction scores

Key skills:

  • Educated to GCSE level or equivalent
  • Good knowledge of Microsoft Windows products and technologies
  • Excellent organisation and administration skills
  • Excellent customer service skills
  • Ability to work as part of a team
  • Ability to work on own initiative
  • Ability to learn new software and provide support to clients

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).