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Enquiries Administrator - 6 weeks

  • Salary: £9 - £10 per hour
  • Location: Maidenhead
  • Job type: Temporary
  • Job reference 37671

Enquiries Administrator

Start ASAP

6 weeks

Maidenhead

Purpose of job:

Working in a team in a busy office environment to deliver a high standard of service delivery and answering enquiries.

General Responsibilities:

  • Research and deal with a variety of enquiries and questions (email, post and telephone calls)
  • Carry out thorough research and provide information
  • Provide information to enquirers regarding various internal procedures and policies
  • Deal with first level Complaints received by the department
  • Handle enquiries relating to Amendments and additions to records and headstones, and escalate issues so that they can be dealt with appropriately
  • Refer enquirers to other organisations for further information, where appropriate.
  • Escalate non-standard casework to the Enquiries Supervisor, where required
  • Since a large volume of correspondence is handled by the Department, the Enquiries Administrator is required to respond to e-mails & letters and participate in a telephone rota system.

Knowledge and Qualifications:

  • GCSE level education or equivalent
  • Relevant experience in a busy office environment
  • The ability to develop a good working knowledge of the Commission's history, policy and procedures, relating to Commemoration

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).