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Enquiries Team Leader

  • Salary: £25000 - £29000 per annum
  • Location: Maidenhead
  • Job type: Permanent
  • Job reference 37761

Enquiries Team Leader needed for a well-established, thriving and busy team based in Maidenhead. The suitable candidate will have experience leading a small team through change and have a strong background in delivering excellent customer service.

The client are offering an excellent salary up to £29,000 + very competitive benefits package including 25 days holiday (rising to 30 days after 5 years), matched pension up to 11% and life assurance.

For more information, please apply with your most up to date CV or call Kelly on 01628 777111 today!

Key duties include:

  • Delivering daily direction to the team of 5 enquiries agents, ensuring calls and emails are answered in an efficient and courteous manner
  • Assisting in reviewing processes to improve functionality of the team
  • Effectively handling any customer complaints
  • Setting performance targets, monitoring performance and providing feedback to the team
  • Overseeing quality of work
  • Holding monthly 1-1 meetings with the team
  • Holding quarterly and annual performance reviews
  • Collecting feedback from customers on a regular basis to improve how efficiently the department works
  • Escalating any serious issues as necessary

Necessary skills required for the role:

  • Strong leadership skills with the ability to implement change in an established team
  • Previous management experience within a customer focussed company
  • Ability to train, develop and mentor a team
  • Must be highly organised with good attention to detail
  • A creative mind to consistently improve process
  • Excellent communication skills
  • Must have strong IT skills

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).