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French Speaking Customer Service Representative

  • Salary: Competitive
  • Location: Wooburn Green
  • Job type: Permanent
  • Job reference 38199
This vacancy has now expired.

A global leader based in Wooburn Green require a Customer Service Representative to join their team. You will be responsible for taking calls from customers and dealing with any sort of query or request they may have in a timely, efficient and professional manner.

The company offers a competitive salary plus excellent benefits including company bonus, excellent pension, private health and life assurance.

Key duties:

  • Accurately entering orders onto the system
  • Confirming orders and keeping the customer updated through the process
  • Ensuring service levels are met by liaising with planning and purchasing to prioritise orders effectively
  • Ensuring clear delivery instructions are provided to despatch team
  • Providing resolution plans if order discrepancies come up
  • Running and monitoring back order reports
  • Liaising with Finance to resolve any invoice or credit queries
  • Building relationships with internal and external contracts to ensure smooth work flow
  • Maintaining accurate and up to date customer records

Key skills required:

  • Fluent in English, any other European languages beneficial
  • Previous customer service experience essential
  • Previous experience using an in-house database and Microsoft packages
  • Strong administrative skills
  • Must be able work well in a pressurised environment whilst remaining calm and well-organised

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).