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French Speaking Customer Service Representative

  • Salary: £20000 - £23000 per annum
  • Location: High Wycombe
  • Job type: Permanent
  • Job reference J144

Are you an experienced and capable B2B customer Service Advisor with fluency in French?

Do you have excellent relationship management skills?

Would you like to work for a global leader in their Wooburn Green office?

Then we are very keen to speak to you for immediately available roles! This is a working on a UK based team, however another European language would be beneficial to the wider team.

This company offer excellent salaries (dependant on experience) plus benefits, including: 5% bonus, 25 days holiday, attractive pension scheme, healthcare and life assurance.

Duties to include:

  • Accurately entering orders onto the system
  • Confirming orders and keeping the customer updated through the process
  • Ensuring service levels are met by liaising with planning and purchasing to prioritise orders effectively
  • Ensuring clear delivery instructions are provided to despatch team
  • Providing resolution plans if order discrepancies come up
  • Running and monitoring back order reports
  • Liaising with Finance to resolve any invoice or credit queries
  • Building relationships with internal and external contracts to ensure smooth work flow
  • Maintaining accurate and up to date customer records

Key skills required:

  • Excellent written and verbal communication skills - MUST be fluent in French
  • Previous customer service experience essential (B2B)
  • Previous experience using an in-house database and Microsoft packages
  • Strong administrative skills
  • Must be able work well in a pressurised environment whilst remaining calm and well-organised

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).