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German Speaking - Customer Support

  • Salary: £11.50 - £13.50 per hour
  • Location: Maidenhead
  • Job type: Temporary
  • Job reference 37868
This vacancy has now expired.

Our client, an established software company based in Maidenhead are currently seeking a German Speaking Maintenance Renewal Representative to generate revenue through Maintenance and SaaS subscription renewals. This is a temp to perm position, temping for approximately 3 months with the view to going permanent. Requires candidates who are available immediately.

The ideal candidate will be available at short notice as the role will initially be temporary with a view to go permanent.

Key duties

* Manage and track the entire maintenance renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and Legal departments
* Engage customers in a value discussion surrounding their maintenance renewal building relationships with key stakeholders to help aid on time renewals
* Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans
* Provide information to internal and external customers regarding maintenance quotes, reinstatements, co-termination and consolidation of contracts
* Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region
* Provide information for internal management reporting
* Meet all contractual and reporting deadlines
* Perform additional duties as required


* Fluency in English and German
* Proven ability to assess, manage and operate effectively given multiple priorities in a time sensitive environment
* Self-starter, highly motivated, and committed to getting results
* Excellent mathematical skills with emphasis in accounting or financial math
* Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy
* Excellent verbal and written communication skills
* Proven track record of flexibility in a team setting
* Excellent word processing and spreadsheet experience in MS Word and Excel

Desired Skills/Competencies

* Previous experience in a dynamic Software company
* Knowledge of licensing and product pricing
* Inside sales and/or previous renewals experience

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).