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Head of Operations

  • Salary: £0.00 - £72000 per annum
  • Location: Marlow
  • Job type: Short term Contract
  • Job reference J1039986

Our client, a leading telecommunications company based near Marlow, are looking for a Head of Operations to join them on an interim basis for 9-12 months. They are offering an annual salary of up to £72k for for someone experienced in managing and consolidating operations teams, as well as making judgements with operational or financial impacts.

Key Responsibilities:
- Control and improve standards and practices across the service delivery lifecycle
- Manage IT Service Delivery processes, Service Level Agreements, escalations and problems with customers
- Improve inefficiencies and enhance the way services are delivered
- Ensure that service delivery is meeting agreed SLA's and OLA's in line with contractual agreements
- Ensure service is following through agreed principles - Incident, Problem, Change, Release etc.
- Liaise with internal sales, support and project delivery teams
- Carry out regular service reviews (both on and off site) to gather feedback and identify strengths and areas for improvement
- Produce detailed reporting of service performance as and when required
- Integrate and optimize support functions across multiple international teams

Key Skills:
- Educated to degree level, ITIL qualification beneficial but not required
- Trained in business transformation
- Demonstrable experience in managing teams and implementing projects
- Experience within a leadership role, specifically managing an operations team in technical and customer support functions
- Experience in Service Desk management
- Excellent client relationship management skills and ability to deliver and exceed targets
- Proficient and confident using CRM systems and MS Office
- Strong project planning and commerical business skills
- Able to offer flexibility for out of hours duties/weekend work and travel if necessary

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).