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Head of Operations

  • Salary: £35000 - £45000 per annum
  • Location: London
  • Job type: Permanent
  • Job reference J1040905
This vacancy has now expired.

Our client is a market leading retailer, installer and repairer of hot tubs. Established for over 15 years, it has an enviable reputation for quality and customer service. Currently based in Exeter, the business
is looking to rapidly expand geographically (starting with Swindon in 2021), to become the UK's largest hot tub retailer.

The travel restrictions implemented as a result of the COVID pandemic led to a significant increase in demand for hot tubs during 2020. This demand required expansion of the engineering team, which has now reached a size where it requires a leader.

This role is rare in that gives the right candidate the ability to help design and implement their own structure and processes to create a best-in-class operations function.

The ideal candidate will live within a commutable distance of Exeter and Swindon.

Title: Head of Operations
Location: Exeter and Swindon
Remuneration: £35k - £45k (depending on experience)
Reports to: CEO

* Managing and providing support to the Company's team of 10 engineers
* Dealing effectively with customer queries
* Growing aftersales through identifying opportunities when dealing with customers
* Working with CEO to drive strategy
* Reporting on the operational activities of the business
* Developing and ensuring compliance with installation and repair process / best practice
* Controlling the engineer diary
* Driving efficiency in engineer utilisation rates
* Ensuring the engineers have the correct equipment, tools and information each day to complete their tasks
* Liaising with the company's stock controller to ensure hot tub availability, timing of installations and to effectively manage customer expectations
* Sourcing and buying of hot tub spare parts
* Responsibility for the company's fleet of vehicles and tools
* Responsibility for the warehouse sites including cleanliness and order
* Ensuring compliance with the company's health and safety policies
* Developing and implementing a regular engineer training programme

* Worked in a small business environment
* Directly managed the booking and operations of a team of field-based engineers
* Dealt directly with customers
* IT proficient - email, excel and basic computer systems (training will be provided on specific

* Managed a team of engineers installing high value items
* Understanding of financial accounts
* Responsible for a vehicle fleet

* Energetic, hands on attitude - has to be motivated to get things done rather than delegate everything and manage from an office
* Flexibility - this role is for a small business and therefore encompasses many roles from strategic thinking to helping unload deliveries and keeping the warehouse clean
* Empathy - managing engineers and customer are a key part of this role
* Communicator - needs to be concise and articulate
* Organised - need to constantly re-prioritise and manage multiple tasks
* Technical - need to have a technical aptitude to provide adequate support to engineers
* Dynamic - motivated to question the status quo and constantly seek improvement

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).