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Helpdesk Advisor

  • Salary: £13.00 - £15.00 per hour
  • Location: Reading
  • Job type: Temporary
  • Job reference J1040456

Our client is seeking a Helpdesk Advisor to join their busy support team to deliver a very high standard of customer service, support and advice to their customers. To start ASAP on a temp basis for up to 4 months.

Key Responsibilities:

* Responsible for first line support to customers through direct customer contact over the telephone and email inboxes.
* Lifecycle management of customer queries and problems.
* Providing accurate information to customers regarding the company's technical product.
* Recording all queries accurately.
* Liaising with internal teams to ensure complete resolution.
* Making outbound calls to customer for specific technical projects.
* To start ASAP and will continue for 4 months on a temp basis.
* Based in Reading, with parking and good public transport links.

Key Skills:

* Requires previous frontline customer service experience ideally within a technical industry.
* Genuine commitment to providing quality and high-level customer service.
* Good keyboard skills with basic knowledge of MS Office, emails, web browsers and web-based search engines.
* Trouble-shooting skills.
* Communicates confidently, clearly and concisely - orally and in writing.
* Excellent telephone call handling skills including questioning, probing, listening, establishing rapport, matching and closing.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).