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HR Co-ordinator - shared service centre

  • Salary: Up to £28000 per annum
  • Location: High Wycombe
  • Job type: Permanent
  • Job reference 38214
This vacancy has now expired.

Our client, a large national organisation with an HR shared service centre in High Wycombe, is looking to recruit an experienced HR Co-ordinator to join their HR admin team.

Working within a team consisting of 6 Employee Services Administrators specialising in HR Administration, Contracts and HR Policies, the role will be Senior to this team, responsible for the co-ordination of workload and managing projects such as restructures, harmonisations, policy and process changes from an admin perspective, reporting into and supporting the HR Shared Services Manager.

Ideally, we are looking for an experienced HR Co-ordinator or perhaps an HR Advisor looking for a sideways move. We are also looking for someone ideally CIPD qualified and some experience of managing people or keen to manage in the future.

Duties include

- Work closely with HR Shared Services Manager to manage team resources and workload, planning for priorities and peak activity events, including the delegation and allocation of tasks whilst monitoring volumes and transactions

- Representing the HR Department and HR Admin function as specialist point of contact for clients of Employee Services - providing timely complex query resolution; guidance and interpretation of Company policies; HR admin team support; education in company procedures; and use of Operating systems such as Dynamics

- Organising and facilitating the delivery of agreed Standard Operating Processes (SOPs); Service Level Agreements and Key Performance Indicators across all Human Resources administration tasks to ensure optimum efficiency; accuracy and increased service levels

- Actively contributing to the continuous improvement of the SOPs to drive efficiency, accuracy and increased service levels to clients of Employee Services

- End to end management and resolution of complex and specialist HR policy and administrative client (Business and HR departmental) enquiries and projects within an agreed timescale, ensuring client satisfaction

- Facilitating cross training and development activity to increase working knowledge of Operating systems; database administration; maintenance of accurate Employee information; HR & Payroll procedures and routines


- Knowledge and experience of HR processes and procedures and best practices

- CIPD Level 5 ideally but not essential (could be working towards it)

- Ability to communicate effectively at all levels with highly developed customer facing skills

- Confidence to challenge colleagues at multiple levels and ability to handle conflict

- Ability to work under pressure to deadlines, using own initiative, highly organised with a high level of attention to detail

- Highly organised with a high level of attention to detail

- Professional and customer-centric attitude

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills that they identify. If you do not hear from us within 5 working days from your registration, please accept our apologies but we are unable to help you on this occasion.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).