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Insurance Claims Manager

  • Salary: £Neg plus bonus plus benefits
  • Location: Buckinghamshire
  • Job type: Permanent
  • Job reference J1040765
This vacancy has now expired.

Our client, a growing insurance company based in Aylesbury, is looking to recruit a Claims Manager to join them.

The successful candidate will be responsible for the effective management of a team of claims technicians by coordinating operations to ensure that the unit meets its financial, quality and customer service targets.

The successful candidate will have strong management experience gained in an insurance environment and be CII (Certificate in Insurance) qualified.

Our client offers superb benefits and a great working environment.


  • Day to day running of a team of claims technicians
  • Reduce financial leakage on claims
  • Understand the customer (Insurer, policyholder…) needs & requirements
  • To assist in prioritising work to ensure key SLA's are delivered
  • Day to day demand and capacity planning and management of the Control Centre
  • Constantly review current working practices and re-engineer business processes to deliver best practice
  • Implement change programmes in line with agreed projects and initiatives
  • Carry out 121's on all staff when required and provide relevant feedback to staff
  • Carry out regular audits of the team's performance
  • Assist in delivering training and coaching
  • Communicate with all other areas of the business to ensure service delivery
  • Communicate regularly with Control Centre staff to ensure that key business objectives and messages are clearly understood and actioned
  • Support the business in resolving complaints
  • Managing low level complaints


  • Performance Management
  • Operational experience required
  • Relationship building
  • CII Certificate In Insurance qualified
  • Excellent communication skills and a positive can do attitude
  • Good analytical skills
  • Attention to detail

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training and skills. If we do not have anything suitable we will not keep your CV for more than 30 days.

Bucks and Berks Recruitment is an equal opportunities employment agency and employment business that is serious about its compliance with legislation. Bucks and Berks is acting as an Employment Agency in relationship to this role (if the vacancy is for a permanent position) or is acting as a Recruitment Business in relationship to this role (if the role is for a temporary position).